Before I start I just want to say that I have purchased from Danielle before and her communication and service had been amazing. Her communication this time could have been more prompt. I'm not sure if this was due to Christmas or messanger I just felt "overlooked" and like I could have been updated more. The product was sent promptly however the address was spelt wrong so I had to pick up from the closest depot which was a bit frustrating considering I paid for postage. Maybe I should have done some more research but I'm not a fan of the buzzy brush. I much prefer a rechargeable base like a normal toothbrush and was unaware that it requires 2 AAA batteries. I purchased the toothbrush for my son for Christmas however haven't used it yet because of the battery issue. Overall my experience was good. I might order again if there was a good sale however as I won't be using this toothbrush it's a bit lackluster. This wasn't a review I would have written if I wasn't asked but it is my honest feedback.